Contact Our Support Team
We’re committed to providing exceptional customer service to all our valued players across Australia. Whether you have questions about gaming features, account management, responsible gambling resources, or technical issues, our dedicated support team is available to assist you through multiple channels. We maintain strict compliance with Australian gambling regulations and prioritise player safety and satisfaction in every interaction.
Get In Touch With Us
Choose your preferred communication method based on your needs and urgency. Our team typically responds to all inquiries within 24 business hours. For immediate assistance, our live online chat is available during peak gaming hours. Email support is ideal for detailed account matters requiring documentation. We also offer telephone support for urgent concerns affecting your gaming experience.
- Live online chat support available daily
- Email: [email protected]
- Telephone: 1800 555 087 (toll-free within Australia)
- Response time: typically within 24 hours
Support Categories & Response Guidelines
Different departments handle specific inquiry types to ensure faster resolution. Account security matters receive priority handling. Responsible gambling concerns are directed to our dedicated welfare team providing confidential support and access to external counselling resources.
- Account & login issues: Technical support team
- Payment & withdrawal queries: Finance department
- Responsible gambling support: Welfare specialists
- General gaming questions: Player services team
- Complaints: Dedicated complaints officer
Last updated: January 22, 2026