Responsible Gaming
Gaming Should Be Entertainment
At Rocket Play Online Casino, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape personal difficulties. Always gamble within your means and only with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting our players in maintaining a safe and healthy relationship with online gaming.
Age Verification
Gaming on Rocket Play is strictly limited to individuals aged 18 years or older (or the legal gambling age in your jurisdiction). We take age verification seriously and conduct regular checks to ensure compliance with Australian gaming laws.
If you are under the legal age for gambling in Australia, you are not permitted to use our services. Parents and guardians are encouraged to monitor their children's online activities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling activity: Keeping your gaming a secret from family or friends
- Loss of control: Unable to stop or reduce your gambling despite wanting to
- Increased time and money: Spending more time and money on gaming than intended
- Neglecting responsibilities: Missing work, school, or family obligations due to gambling
- Gambling with borrowed money: Using credit, loans, or money you don't have
- Mood changes: Becoming anxious, irritable, or depressed when unable to gamble
- Relationship strain: Arguments with loved ones about your gaming habits
- Lying about gambling: Dishonesty regarding the time or money spent gaming
- Gambling to escape: Using gaming to cope with stress, sadness, or other negative emotions
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Controls
Rocket Play provides several responsible gaming tools to help you maintain control of your gaming activity:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you're willing to lose
- Session Time Limits: Receive notifications when you've been gaming for a set duration
- Reality Checks: Regular pop-up reminders during play to help you track time and money spent
- Self-Exclusion: Voluntarily exclude yourself from your account for a period you choose (minimum 24 hours up to several years)
- Account Pause: Temporarily suspend your account if you need a break
To access these tools, log into your account or contact our customer support team. We encourage you to use these features proactively.
Support Organizations & Resources
If you're concerned about your gambling or need support, please reach out to one of these trusted organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling in Australia
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free counselling and support for problem gambling - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for UK gambling
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling prevention
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 (confidential and free)
National helpline with referrals to local services
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information and support resources for problem gambling prevention
These organisations offer confidential support, counselling, and resources at no cost. Don't hesitate to contact them if you need help.
Take Action Now
If you or someone you know is struggling with problem gambling, please seek help today. Problem gambling is a recognised condition that affects individuals and families, but recovery is possible with the right support.
Remember: Asking for help is a sign of strength, not weakness. Reach out to one of the support organisations listed above or speak with a trusted friend or family member.
For immediate assistance or to discuss responsible gaming features on your Rocket Play account, contact our Customer Support team. We're here to help you enjoy gaming safely and responsibly.